Events

Are you managing client relationships and in charge of a team?

Do you or your team members struggle saying ‘no’ to clients?

 

Find it difficult delivering bad news?

 

Ever wondered if there was a more effective way to handle an upset client AND end up extending the relationship?

If you answered yes to any of the above, we’d like to invite you to join the “Managing Difficult Client Conversations” Masterclass on 8th, 9th and 11th September 2020, 10.00-12.00 (GMT) on Zoom.

By participating in this Masterclass, you’ll learn to:

Understand and overcome the fear of difficult conversations so you and your team have the courage to speak up at the right moment in the right way

Use specific communication styles to enhance communication with clients and increase you and your team’s confidence dealing with difficult situations

Adopt new ways of managing client relationships so you can build trust, transform future interactions and extend the life of your client relationships

Apply the NP framework (TM), a proven, trademarked, simple and repeatable process you and your team can apply immediately and in the future when faced with difficult client conversations

Places are limited to 20. 
Book before 1st July and use Coupon Code EVENT2000 to take advantage of the early bird investment price of £2,000*

 
*Excludes VAT. Paid at time of booking. Non-refundable. Transferable. Price increases to £3,000 after 1st July.