Last updated: August 2026
Version 5
© Nadine Powrie Consultancy Limited. All rights reserved.
These Terms and Conditions (the Terms) govern use of www.nadinepowrie.com (the Website) and purchases made directly through the Website from Nadine Powrie Consultancy Limited (we, us, our or the Company). The Company is registered in England and Wales under company number 10279740, with registered office at The Old Bakery, 90 Camden Road, Tunbridge Wells, Kent, TN1 2QP.
By using the Website, you agree to these Terms. If you buy a service or digital product, the Terms in force when the order is placed form part of that purchase contract. If you do not agree, please do not use the Website or place an order.
A Consumer means an individual acting wholly or mainly outside that individual's trade, business, craft or profession. A Business Customer means anyone purchasing wholly or mainly for business or professional purposes.
These Terms do not replace a signed proposal, engagement letter, client contract, statement of work, booking condition or other terms agreed for commissioned professional services. If documents conflict, the following order applies to the extent of the conflict:
1. mandatory legal rights and obligations;
2. a signed or expressly accepted engagement agreement or product-specific licence;
3. the relevant product or service description and order confirmation; and
4. these Terms.
Our Copyright Policy governs permitted use of Materials. Our Privacy Policy and Cookie Policy explain how personal data and storage/access technologies are handled; they are transparency notices rather than additional purchase terms. Our Data Handling and Confidentiality Policy sets our client-assurance standards, subject to any stricter client agreement. Our Complaints Policy explains the complaint route and does not restrict legal rights.
You may use the Website only for lawful purposes. You must not:
breach any applicable law or regulation, or infringe another person's rights;
introduce malware, attempt unauthorised access, probe security or interfere with operation of the Website;
scrape, harvest or systematically extract Website content or personal data except where the law expressly permits it;
misrepresent your identity or authority, or submit false or misleading information;
use the Website to send abusive, discriminatory, unlawful or unsolicited material; or
use Materials contrary to the Copyright Policy or a product-specific licence.
You may link to a public page in a fair and lawful way that does not imply association or endorsement. You must not frame the Website or link from unlawful or misleading content.
Some products or services may require an account. You are responsible for providing accurate information, protecting login details and telling us promptly if you suspect unauthorised use. Access is personal to the authorised user and must not be shared unless a multi-user licence or written agreement permits it.
We may suspend access where reasonably necessary to protect security, investigate misuse, address non-payment or enforce these Terms. Where practicable, we will explain the reason and allow a reasonable opportunity to resolve the issue.
If an invoice is disputed under our Complaints Policy, we will not pursue the disputed amount, charge interest on it or suspend access solely because it remains unpaid while the complaint is being considered. Any undisputed amount remains payable.
Website descriptions and checkout pages invite you to place an order; they are not an offer that we are bound to accept. Your order is accepted, and a contract is formed, when we send an order confirmation or otherwise confirm acceptance. We may decline an order before acceptance, including where a price or description contains an obvious error, a product is unavailable or we cannot lawfully supply it.
Please check the product or service description, price, intended user and any prerequisites before ordering. You must have authority to place an order on behalf of an organisation.
Prices, currency and whether VAT is included or added will be shown at checkout, on the relevant page or in the applicable engagement document. Payment is due at the time and by the method stated. Website payments may be processed by Stripe or another payment provider, whose privacy and security terms may also apply.
We may correct an obvious pricing error before accepting an order. Once an order is accepted, we will not change its price unless you agree to a change in scope or the applicable contract permits an adjustment.
The scope, timetable, fees, cancellation arrangements, confidentiality and deliverables for coaching, mentoring, consultancy, facilitation, training, mediation, investigations or advisory work will normally be set out in a booking page or separate engagement agreement. That specific agreement takes priority over these general Website Terms.
We will provide services with reasonable care and skill. Coaching, mentoring and consultancy involve judgement, reflection and decisions made by the client or participant. We do not promise a particular result, promotion, business outcome, inspection judgement or organisational decision. You remain responsible for decisions and actions taken as a result of the service.
Digital products include playbooks, guides, worksheets, recordings and other content supplied electronically. We will provide access in the way described on the product page or order confirmation. You are responsible for a compatible device, software and internet connection unless stated otherwise.
A purchase grants the limited licence described in our Copyright Policy and any product-specific licence. Unless stated otherwise, it is a single-user licence for personal or internal professional use. You must not share the file or login, circulate it within an organisation, reproduce it as training material, resell it or create a competing or substitute product from it.
This section applies only if you are a Consumer entering a distance contract. It does not apply to a Business Customer, although a separate contract or product page may offer additional cancellation rights.
Services. You normally have 14 days after the day the service contract is made to cancel without giving a reason. If you expressly ask us to begin during that period and later cancel, you must pay a proportionate amount for the service supplied before cancellation. The right to cancel ends once the service has been fully performed if you expressly requested early performance and acknowledged that full performance would end the right.
Digital content. You normally have 14 days after the day the contract is made to cancel digital content that has not begun to be supplied. If you expressly consent to supply beginning during that period and acknowledge that you will lose the cancellation right when supply begins, the right is lost once download, streaming or access starts. We will obtain that consent and acknowledgement before early supply where required.
To cancel, email npowrie@nadinepowrie.com with a clear statement of your decision before the period ends. You may use the model cancellation form at the end of these Terms, but you do not have to. We will acknowledge the cancellation and make any refund due within 14 days, normally using the original payment method.
Where cancellation is valid, we may deduct only the proportionate value of a service supplied at your express request. Digital content supplied after a valid consent and acknowledgement is not refundable merely because you change your mind. These rules do not affect rights where a service or digital product is faulty, misdescribed or otherwise does not meet statutory standards.
Any additional booking cancellation, rescheduling or refund terms will be stated on the relevant page or in the engagement agreement. A refund mentioned in our Complaints Policy is a possible remedy, not an automatic entitlement.
Nothing in these Terms limits a Consumer's statutory rights. Digital content must meet the standards required by the Consumer Rights Act 2015, including being of satisfactory quality, fit for a disclosed purpose and as described. Services must be provided with reasonable care and skill. Statutory remedies remain available where those standards are not met.
If we cancel an accepted order for a reason not caused by your breach, we will refund the amount paid for any part not supplied. We are not responsible for delay caused by events outside our reasonable control, but we will contact you, take reasonable steps to reduce the effect and allow cancellation where the delay is substantial and the law or contract requires it.
Public Website content is provided for general information and professional reflection. It is not a substitute for advice tailored to your circumstances and is not medical, legal, tax, investment or other regulated advice. We take reasonable care over published information but do not promise that every page is complete, current or suitable for a particular purpose.
This disclaimer does not reduce the standard of care applying to a paid professional service or any responsibility that cannot lawfully be excluded.
The Materials are owned by or licensed to the Company. Our Copyright Policy explains permitted use, restrictions, product licences, legal exceptions and permission requests. A purchase transfers no ownership of intellectual-property rights.
The Website may link to or embed services operated by others, including payment, booking, video, podcast and social-media providers. We are responsible for selecting and configuring services we place on the Website, but we do not control an external site's independent content, availability, security or practices. External providers may apply their own terms and privacy notices.
We aim to keep the Website and purchased access available but do not guarantee uninterrupted or error-free operation. We may make reasonable changes, maintenance updates or security restrictions. If a material technical problem prevents access to a paid product, contact us and we will take reasonable steps to restore access or provide an appropriate remedy.
Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot lawfully be excluded or restricted.
Consumers. If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses where you entered the contract as a Consumer.
Business Customers. Unless a separate engagement agreement states otherwise, our total liability arising from a Website purchase is limited to the amount paid for the product or service giving rise to the claim. Subject to the first paragraph of this section, we are not liable to a Business Customer for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill or anticipated savings. Nothing in this paragraph overrides a liability term in a signed engagement agreement.
You are responsible for keeping reasonable copies of information you upload or create outside any service that is expressly described as a storage or backup service.
We may suspend or terminate Website or product access where you materially breach these Terms, misuse Materials, threaten security or fail to pay an amount due. Except where urgent action is necessary, we will give reasonable notice and an opportunity to remedy a remediable breach. Termination does not affect rights and liabilities already accrued. Licence, confidentiality, intellectual-property and liability provisions intended to continue will survive termination.
We may update the Website and these Terms for future use or future purchases. The revised version will show a new update date. A change will not retrospectively alter an accepted order or existing engagement unless the applicable contract allows it, the law requires it or you agree.
Please contact us at npowrie@nadinepowrie.com if something has gone wrong. Our Complaints Policy explains how to raise a concern or formal complaint, the review options available and the external routes that may apply. You do not have to complete our internal process before approaching an appropriate external body. Using the policy does not affect your statutory rights or any other lawful remedy.
These Terms and contracts made under them are governed by the law of England and Wales.
If you are a Consumer, you retain any mandatory protection given by the law of the country in which you live, and you may bring proceedings in any court that has jurisdiction under applicable consumer law. If you are a Business Customer, the courts of England and Wales have exclusive jurisdiction, unless a separate engagement agreement states otherwise.
If a court finds part of these Terms unlawful or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver of that right. No person other than you and the Company has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except where a specific agreement expressly says otherwise.
Email: npowrie@nadinepowrie.com
Company: Nadine Powrie Consultancy Limited, company number 10279740, registered in England and Wales
Registered office: The Old Bakery, 90 Camden Road, Tunbridge Wells, Kent, TN1 2QP
Approved by Nadine Powrie, Director
Complete and return this form only if you are a Consumer and wish to cancel a distance contract for which a statutory cancellation right applies.
To: Nadine Powrie Consultancy Limited, The Old Bakery, 90 Camden Road, Tunbridge Wells, Kent, TN1 2QP; npowrie@nadinepowrie.com
I hereby give notice that I cancel my contract for the supply of the following service or digital content:
Ordered on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date: